Hospitality Training

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Active Shooter Awareness Video: Helping Prevent Tragedy - SS5052AS (15 MIN.) Spanish
Description
Incidents involving active shooters continue to be in the news. These acts of violence are becoming more commonplace in today’s society, and although your chances of being a victim of an active shooter incident are minuscule, it is important your organization and your associates plan and be prepared for such an incident. Active shooters can strike where we live, where we work, where we study, where we shop or any other environment. No business or institution is immune to the potential of an active shooter attack. The purpose of this informational training is not to alarm viewers, but to enlighten them regarding some of the elements of an active shooter scenario and what they should do to be prepared to deal with such an act. Note: Please pay for this video through the following link when you are ready to start the video playing. Once it is paid for you will have access to it on this computer for the next 4 hours. Once you start the video, you can pause, jump ahead or rewind the video as long as you stay on this web page. If you leave the page and come back more than 4 hours from when you paid, you will have to pay again.
Active Shooter Awareness Video: Helping Prevent Tragedy SS5052AE (15 MIN.)
Description
Incidents involving active shooters continue to be in the news. These acts of violence are becoming more commonplace in today’s society, and although your chances of being a victim of an active shooter incident are miniscule, it is important your organization and your associates plan and be prepared for such an incident. Active shooter awareness is more critical than ever in our world. Active shooters can strike where we live, where we work, where we study, where we shop or any other environment. No business or institution is immune to the potential of an active shooter attack. The purpose of this informational training video is not to alarm viewers, but to enlighten them regarding some of the elements of an active shooter awareness and what they should do to be prepared to deal with such an act.
Back Injury Prevention (Hospitality) - SS5006AE (11 min.)
Description
This program stresses preparation, technique and fitness as the keys to back injury prevention. The importance of stretching and warming up is stressed as a way to be proactive about back safety. Safe lifting techniques are vital in a supermarket/grocery environment due to the wide range of lifting challenges. A variety of situations are presented along with ways to prevent strain, stress or injury.
Back Injury Prevention (Hospitality) - SS5006AS (11 min.) Spanish
Description
This program stresses preparation, technique and fitness as the keys to back injury prevention. The importance of stretching and warming up is stressed as a way to be proactive about back safety. Safe lifting techniques are vital in a supermarket/grocery environment due to the wide range of lifting challenges. A variety of situations are presented along with ways to prevent strain, stress or injury.
Bed Bugs: Facts And Prevention – SS5043AE (12 min.)
Description
Bedbugs have made a comeback in the US due to increased international travel. Bedbugs can crawl out of a traveler’s suitcases and establish themselves in hotel rooms. A Bedbug problem can be quite expensive. In fact, an outbreak could lead to serious litigation and large settlements and loss of business. Can your property afford it? This program trains your employees to spot bed bugs so they can be caught in the early stages and remediated before a major infestation occurs.
Bed Bugs: Facts And Prevention – SS5043AS (12min.) Spanish
Description
Bedbugs have made a comeback in the US due to increased international travel. Bedbugs can crawl out of a traveler’s suitcases and establish themselves in hotel rooms. A Bedbug problem can be quite expensive. In fact, an outbreak could lead to serious litigation and large settlements and loss of business. Can your property afford it? This program trains your employees to spot bed bugs so they can be caught in the early stages and remediated before a major infestation occurs.
Beyond Basic Driving: Company Owned Vehicles - SS5066AE
Description
Beyond Safe Driving is exactly that. This video won’t teach your drivers how to drive. They already know that. It goes beyond that to teach them specific skills in handling larger courtesy vehicles. These vehicles handle quite differently than most passenger cars and a specific skill set and knowledge is required to operate them safely. We address today’s #1 hazard, Distracted Driving, but we also detail numerous hazards and the steps that can be taken to reduce the risk to your driver, your vehicle and your passengers.
Beyond Basic Driving: Golf / Utility Cart Safety - SS5065AE (5 mins.)
Description
Utility carts are in use at many Hotel and Resort locations for a wide variety of purposes. This program addresses specific hazards associated with utility cart use that were compiled from actual loss control data. Viewers are shown common sense approaches to reducing risks for them, their passengers and pedestrians. This program aims to make everyone on your property safer.
Beyond Basic Driving: Golf / Utility Cart Safety - SS5065AS (5 mins.) Spanish
Description
Utility carts are in use at many Hotel and Resort locations for a wide variety of purposes. This program addresses specific hazards associated with utility cart use that were compiled from actual loss control data. Viewers are shown common sense approaches to reducing risks for them, their passengers and pedestrians. This program aims to make everyone on your property safer.
Beyond Basic Driving: Valet Safety - SS5064AE
Description
There’s so much more to being a safe Valet than just driving. Not to say this program doesn’t cover safe driving; it does. But, it goes far beyond that and teaches your Valet how to take care of your customers in an effective way without compromising safety. The program covers detailed information gathered from professionals around the industry and loss control statistics. It’s a must see for new Valets or for experienced personnel who may have become complacent and need some retraining.
Beyond Basic Driving: Valet Safety - SS5064AS (8 mins.) Spanish
Description
There’s so much more to being a safe Valet than just driving. Not to say this program doesn’t cover safe driving; it does. But, it goes far beyond that and teaches your Valet how to take care of your customers in an effective way without compromising safety. The program covers detailed information gathered from professionals around the industry and loss control statistics. It’s a must see for new Valets or for experienced personnel who may have become complacent and need some retraining.
Bloodborne Pathogens in Hospitality - SS5029AE (10 min.)
Description
Bloodborne Pathogens are a concern in the Hospitality Industry. Training in recognizing and minimizing risks is mandatory. This program covers information relating to BBP diseases, including Hepatitis B, C, and HIV, as well as modes of transmission, PPE and acceptable work practices, and emergency procedures. Excellent program for new or experienced employees.
Bloodborne Pathogens in Hospitality - SS5029AS (10 min.) Spanish
Description
Bloodborne Pathogens are a concern in the Hospitality Industry. Training in recognizing and minimizing risks is mandatory. This program covers information relating to BBP diseases, including Hepatitis B, C, and HIV, as well as modes of transmission, PPE and acceptable work practices, and emergency procedures. Excellent program for new or experienced employees.
Bomb Threat Procedures SS5015A (10 min.)
Description
A bomb threat can have serious, far-reaching consequences if not handled properly. This programs trains all employees on bomb threats, emergency action procedures, what to look for and what action employees and management can take to reduce the impact of real or fake bomb threats. Each facility’s emergency evacuation procedures will complement this training.
Choices II: Reducing Unsafe Acts - SS5058AE (13 min.)
Description
What is the root cause of most workplace accidents and injuries: choices. Too often associates and management alike focus on the potential physical hazards present in the workplace and neglect the human factor. This Program takes a close look at: Back Injuries, Hand and Wrist Injuries and Slips, Trips & Falls and explains, in detail, how each occurred, what contributed to the incident and how similar occurrences can be prevented. An excellent program for experienced employees.
Choices II: Reducing Unsafe Acts SS5058AS (13 min.) Spanish
Description
What is the root cause of most workplace accidents and injuries: choices. Too often associates and management alike focus on the potential physical hazards present in the workplace and neglect the human factor. This Program takes a close look at: Back Injuries, Hand and Wrist Injuries and Slips, Trips & Falls and explains, in detail, how each occurred, what contributed to the incident and how similar occurrences can be prevented. An excellent program for experienced employees.
Clean And Safe Restrooms - SS5057AE (5 Min.)
Description
Clean restrooms are important. But, this video isn’t just about HOW to clean a restroom, it’s about how to do it SAFELY. What PPE is required? How can slips and falls be prevented in wet environments? How can you work with chemicals safely? What should be done with broken glass and/or other sharp objects? All of these questions and more are answered in this video designed for both Housekeeping and Facilities personnel.
Clean And Safe Restrooms - SS5057AS (5 Min.) Spanish
Description
Clean restrooms are important. But, this video isn’t just about HOW to clean a restroom, it’s about how to do it SAFELY. What PPE is required? How can slips and falls be prevented in wet environments? How can you work with chemicals safely? What should be done with broken glass and/or other sharp objects? All of these questions and more are answered in this video designed for both Housekeeping and Facilities personnel.
Courtesy Shuttle Safety – SS5041AE (11 min.)
Description
Courtesy Shuttles…Customer Service tools that show our guests how much we care. They’re a great convenience and help our guests get where they need to be… when they need to be there. Driving one of these vehicles seems easy enough, but there’s a lot riding on the ability of your drivers. This all new program covers general safe operating procedures as well as pre-trip inspection, mirror adjustments, lane changing, defensive driving, parking, backing and intersections.
Diversity in the Workplace: Hospitality - SS5071AE
Description
There's no more precious and valuable resource in our workplaces today than the people who populate them. That population is growing more and more diverse as we move into the future, and the Hospitality Industry is in the forefront of this trend. Diversity in the hospitality environment affords a number of important benefits. Cultural exchanges between hospitality workers and guests offers opportunity to develop a vital tourism industry, especially given the globalization of business that's going on. Employers are beginning to understand and accept the idea of equal employment opportunity, which benefits employees and guests alike. A culturally diverse employee base more easily interacts with guests from various backgrounds, a valuable component to first class guest service.
Employee Safety Orientation - Hospitality SS5001AE (12 min.)
Description
This video is the perfect way to introduce new employees to general occupational hazards to which they may be exposed and to re-train experienced workers. Program includes basic safety rules, electrical hazards, powered equipment and machinery, back injury prevention, fire protection and more.
Employee Safety Orientation - Hospitality SS5001AS (12 min.) Spanish
Description
This video is the perfect way to introduce new employees to general occupational hazards to which they may be exposed and to re-train experienced workers. Program includes basic safety rules, electrical hazards, powered equipment and machinery, back injury prevention, fire protection and more.
General Safe Work Practices In Hospitality - SS5054AE (9 min.)
Description
There are far too many specific safety concerns relating directly to the Hospitality Industry. There are programs designed to address these subjects in depth. This program is designed for new employees; to give them a general over view of their responsibilities in this fast-paced industry. But, even though it’s an overview, this program touches on vital subjects such as: Associate Safety Guest Safety and Security Basics This is information no one on your property should be without.
General Safe Work Practices In Hospitality - SS5054AS (9 min.) Spanish
Description
There are far too many specific safety concerns relating directly to the Hospitality Industry. There are programs designed to address these subjects in depth. This program is designed for new employees; to give them a general over view of their responsibilities in this fast-paced industry. But, even though it’s an overview, this program touches on vital subjects such as: Associate Safety Guest Safety and Security Basics This is information no one on your property should be without.
GHS - Hazard Communications - SS5049AS (17 min.) Spanish
Description
This video fully explains the new (GHS) Globally Harmonized System and how it is to be integrated with your current HAZCOM program. The video fully explains the key points of the change, replacement of MSDS with the new SDS, new symbols and labels, plus new classification. This program trains employees, supervisors and management on the elements of the new system.
GHS - Hazard Communications – SS5049AE (17 min.)
Description
This video fully explains the new (GHS) Globally Harmonized System and how it is to be integrated with your current HAZCOM program. The video fully explains the key points of the change, replacement of MSDS with the new SDS, new symbols and labels, plus new classification. This program trains employees, supervisors and management on the elements of the new system.
Hazard Communications - SS5028AS (10 min.) Spanish
Description
Chemicals can be found in nearly every area of your facility. OSHA mandates that all employees be trained in the safe use, storage and handling of these materials. This video details material safety data sheets, container labeling and basic chemical safety. Information is presented in a clear, concise manner that is effective and easy to understand.
Hazard Communications – SS5028AE (10 min.)
Description
Chemicals can be found in nearly every area of your facility. OSHA mandates that all employees be trained in the safe use, storage and handling of these materials. This video details material safety data sheets, container labeling and basic chemical safety. Information is presented in a clear, concise manner that is effective and easy to understand.
Hospitality Security: The Basics - SS5044AS (12 min.) Spanish
Description
This program is designed for new or inexperienced Security staff. The program teaches them the basics of Hotel Security: How to Dress, How to Interact with Guests, How to Conduct Routine Security Duties, Dealing with Supsicious Individuals and others. The program also discusses Security personnel’s role in Customer Service as well as which attitudes and behaviors enhance a properties image and those they should avoid. A great program for Orientation Training for Security Staff.
Hospitality Security: The Basics – SS5044AE (12 min.)
Description
This program is designed for new or inexperienced Security staff. The program teaches them the basics of Hotel Security: How to Dress, How to Interact with Guests, How to Conduct Routine Security Duties, Dealing with Supsicious Individuals and others. The program also discusses Security personnel’s role in Customer Service as well as which attitudes and behaviors enhance a properties image and those they should avoid. A great program for Orientation Training for Security Staff.
Hotel Security: Handling Modern Threats - SS5050AE (14 min.)
Description
Ever-expanding Liability The Emergence of Standards and Guidelines The Risk Assessment Process A Growing Demand for Handling Dangerous Activities The Ongoing Threat of Terrorism. A great way to keep your security staff up to date and engaged in potential issues at your property and the issues facing the Hospitality Industry as a whole.
Housekeeper Training – SS5005AE (10 min.)
Description
Housekeepers face unique hazards in the course of their work. Video outlines specific safety hazards and gives the employee ways they can improve workplace safety and reduce or eliminate their risk of injury. Included are proper cleaning techniques, chemical use, back injury prevention, and more.
Housekeeper Training – SS5005AS (10 min.)
Description
Housekeepers face unique hazards in the course of their work. Video outlines specific safety hazards and gives the employee ways they can improve workplace safety and reduce or eliminate their risk of injury. Included are proper cleaning techniques, chemical use, back injury prevention, and more.
Human Trafficking Awareness - SS5051AE (8 min.)
Description
Authorities estimate that between 600,000 and 800,000 people are trafficked across borders every year. Often these victims are lured into a promise of a better life or a job offer, many times involving travel to another country, only to be forced into a situation they are unable to escape from. But why do Hotel Associates need to know about Human Trafficking? Law enforcement sources have indicated the illegal transportation of humans from one location to another is often facilitated through the use of hotels as a stopover points. Additionally, sexual exploitation has been known to sometimes occur in hotel rooms and hotel lounges. The “Trafficking Victims Protection Act of 2000” makes this activity a federal crime in the United States. Many organizations including hotels, airlines and others are stepping up to help combat this growing problem. This program will help associates identify suspicious activity and provide them with instruction on how to proceed with their suspicions.
Kitchen Safety - SS5008AS (13 min.) – SPANISH
Description
The kitchen is perhaps the busiest department in your hotel and employees may be tempted to take shortcuts and ignore safety policies in order to keep up with the pace. This comprehensive video addresses how to work safely with and around food preparation equipment, cleaning equipment, chemicals, knives, food slicers, electrical safety, floors, and more while maintaining a high level of efficiency.
Kitchen Safety – SS5008AE (13 min.)
Description
The kitchen is perhaps the busiest department in your hotel and employees may be tempted to take shortcuts and ignore safety policies in order to keep up with the pace. This comprehensive video addresses how to work safely with and around food preparation equipment, cleaning equipment, chemicals, knives, food slicers, electrical safety, floors, and more while maintaining a high level of efficiency.
Lockout/Tagout - SS5030AE (10 min.)
Description
Lockout/Tagout procedures may be necessary for many pieces of equipment in your facility during maintenance or repair. This program is a great tool for training “affected” and “authorized” employees in lockout/tagout procedures. This includes workers in kitchens, laundry rooms, and maintenance. A lack of knowledge pertaining to proper lockout/tagout procedures can have tragic results.
Lockout/Tagout - SS5030AS (10 min.) Spanish
Description
Lockout/Tagout procedures may be necessary for many pieces of equipment in your facility during maintenance or repair. This program is a great tool for training “affected” and “authorized” employees in lockout/tagout procedures. This includes workers in kitchens, laundry rooms, and maintenance. A lack of knowledge pertaining to proper lockout/tagout procedures can have tragic results.
Methamphetamines: Too Dangerous To Ignore – SS5040AE (17 min.)
Description
This program was developed to educate your associates about the dangers of meth and the devastating effects it has on lives, jobs and property. Topics Include: How To Spot Potential Problems, Security Tips to Prevent Risk & What to Do If A Lab Is Discovered.
Natural Dealing Techniques – SS5042AE (10 min.)
Description
This video covers a wide range of dealing activities in the casino from properly dealing cards to handling chips, to “Walking The Game”. Covered are proper techniques for Blackjack, Roulette and Craps.
Norovirus: Facts And Prevention - SS5032AE (17 min.)
Description
This video examines how Noroviruses are transmitted and contracted, how to prevent transmission and how to contain outbreaks of the infection. This video is a must see for all employees working in the hospitality/food-service industry.
OSHA'S 11 – SS5035AE (40 min.) [English Only]
Description
Safety and Loss Prevention in the Hospitality industry is a job that never ends. In this program, 11 top Hospitality Executives in Safety, Security and Loss Prevention impart to viewers invaluable information learned from years of experience in the field. It’s like having a high-level seminar or conference and years of training on one easy to understand video.
PPE - It's Your Call - SS5046AE (8 mins)
Description
This titles addresses the most important part of Personal Protection Equipment: The responsibility of the individual to wear the equipment when it’s required. All the procedures and equipment in the world are useless is employees do not understand this one simple fact.
PPE- It's Your Call - SS5046AS (8 min.) Spanish
Description
This titles addresses the most important part of Personal Protection Equipment: The responsibility of the individual to wear the equipment when it’s required. All the procedures and equipment in the world are useless is employees do not understand this one simple fact.
Preventing Slips & Falls - SS5025AE (10 min.)
Description
Slips & falls can happen to almost anyone on your property: Guests, Bell Staff, Front Desk Staff, Housekeeping, Maintenance, Management and others. These unfortunate events can also happen almost anywhere on your property, Parking Lots, The Lobby, Stairs, The Kitchen, Bathrooms and Conference Facilities. This video takes a look at several different scenarios and examines what circumstances or conditions contributed to each incident, employee behavior that contributed to each incident and what steps can be taken to prevent future similar occurrences.
Preventing Slips & Falls - SS5025AS (10 min.) Spanish
Description
Slips & falls can happen to almost anyone on your property: Guests, Bell Staff, Front Desk Staff, Housekeeping, Maintenance, Management and others. These unfortunate events can also happen almost anywhere on your property, Parking Lots, The Lobby, Stairs, The Kitchen, Bathrooms and Conference Facilities. This video takes a look at several different scenarios and examines what circumstances or conditions contributed to each incident, employee behavior that contributed to each incident and what steps can be taken to prevent future similar occurrences.
Sanitation & Hygiene For Food Service Employees – SS5004AE (13 min.)
Description
Employees working in food or beverage services must have training in sanitation, bacteria growth, temperature controls, personal hygiene, food handling, and insect/rodent control. Video outlines steps employees can take to comply with laws and regulations and maintain a safe & healthful work environment.
Security Awareness - Management Training - SS5031AE (22 min.)
Description
Different properties face varying degrees and different types of threats. The size and location of property may play a major role in determining your individual risk. But in today’s environment we need to understand that we all need to be ready …all of the time. Regardless of the threat you need to respond effectively and appropriately with as little disruption to guests as possible. It’s not always easy but it’s a job that must be done and it must be done right. This video is a great way to train management on what threat levels are and what action must be taken to minimize risk regardless of the threat level.
Security Awareness-Associate Training-Hospitality - SS5027AE (12 min.)
Description
Working in a hotel is a unique experience. There’s always a lot of activity. Guests and employees arrive and depart around the clock. This activity makes for an exciting workplace, but it also increases security risks both in public and non-public areas. This program is designed to make associates more aware of their responsibilities and provide them with techniques and procedures to ensure their own safety and the safety of guests. The video takes a look at a few common situations and illustrates the right way and the wrong way to handle them. Great for everyone on staff.
Security Begins At The Front Desk - SS5055AE
Description
Security at a Hotel requires the participation and cooperation of everyone on Staff, not just Security Personnel. Front Desk personnel are a crucial part of the Security of your property. They are often the first line of defense and have perhaps the most visible role in spotting and preventing potential threats and reporting suspicious activity. Without vigilant Front Desk Staff, the Security of any property is at higher risk. This program is a great tool for training Front Desk Associates, Bell Staff or anyone working in, around or near your property’s lobby. Topics Include: Protecting Guest Privacy Human Trafficking Emergency Response Key Control
Slips, Trips and Falls – SS1064IE (12 min.)
Description
When most people think of workplace injuries they visualize high-risk activities. Slips, trips and falls are the second-leading cause of workplace injuries and fatalities. Over 50% of them occur at ground level. Slips, trips, and falls are 100% preventable. This new, engaging and fast-paced program will motivate your employees to recognize and respect the common causes of slips, trips and falls, and teach them procedures and techniques to prevent them from occurring and causing injury. This program will have a positive impact at your work site.
Slips, Trips And Falls – SS1064IS (12 min.) Spanish
Description
When most people think of workplace injuries they visualize high-risk activities. Slips, trips and falls are the second-leading cause of workplace injuries and fatalities. Over 50% of them occur at ground level. Slips, trips, and falls are 100% preventable. This new, engaging and fast-paced program will motivate your employees to recognize and respect the common causes of slips, trips and falls, and teach them procedures and techniques to prevent them from occurring and causing injury. This program will have a positive impact at your work site.e.
Toxic Mold: The Facts - SS1047FE (17 Min.)
Description
Toxic mold is a serious problem that makes headlines due to it's dangerous nature. But not all information about Toxic Mold is accurate. This video takes the mystery out of this sensitive subject and informs viewers of exactly what toxic mold is, the hazards involved and some possible solutions.
Valet Safety Essentials - SS5048AE (15 Min.)
Description
As a valet safety professional, safety is extremely important as the hazards you face are many. Traffic moving, sometimes in close quarters, other drivers not paying attention, baggage, weather, a fast paced environment, parking and more. Equally important is the customer service and courtesies extended to your guests. This is an excellent training tool for new valet associates or used as a refresher for experience personnel.
Valet Safety Essentials - SS5048AS (15 Min.) Spanish
Description
As a valet safety professional, safety is extremely important as the hazards you face are many. Traffic moving, sometimes in close quarters, other drivers not paying attention, baggage, weather, a fast paced environment, parking and more. Equally important is the customer service and courtesies extended to your guests. This is an excellent training tool for new valet associates or used as a refresher for experience personnel.
Welcome to Hospitality 101 - SS5067AE
Description
Working in a hotel is a unique experience. There’s always a lot of activity. Guests and employees arrive and depart around the clock. Jobs range from Housekeeping to Food Service, Front Desk, Engineering…each with their own job responsibilities. But there is one responsibility they all share…SAFETY. This program gives an overview of important safety topics including Electrical Safety Working with Chemicals Fire Prevention Ladders Slips, Trips & falls Safe Lifting and more Nothing in-depth but a great way to get the basics across to new associates.
Workplace Violence: Facts And Prevention - SS5062AE (14min.)
Description
The potential for workplace violence has become a stark reality in our world today. While the odds of a serious incident happening on your property may be slim, the importance for effective preparedness remains vital. This program helps you achieve a level of preparedness and allows viewers to develop a sense of confidence if faced with a potentially violent situation in the workplace. How to recognize signs of potential problems and what to do if the potential becomes reality are discussed in depth.
Workplace Violence: Facts And Prevention - SS5062AS (14min.) Spanish
Description
The potential for workplace violence has become a stark reality in our world today. While the odds of a serious incident happening on your property may be slim, the importance for effective preparedness remains vital. This program helps you achieve a level of preparedness and allows viewers to develop a sense of confidence if faced with a potentially violent situation in the workplace. How to recognize signs of potential problems and what to do if the potential becomes reality are discussed in depth.