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Reducing Liability Claims – SS5076AE (11 Min.)

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1
If an associate is injured, the first thing you must do is ask them what unsafe action they did to cause the incident.
2
Only severe injuries need to be reported to your insurance company.
3
Which guest incidents should you investigate and write a report for?
4
You should always keep investigating until you identify the root cause.
5
The primary purpose of an investigation is to:
6
Improper follow up can lead to increased claim costs.
7
There may be more than one cause to an incident.
8
When investigating an incident, which of the following should you do?
9
If it's a guest incident or injury, you should immediately offer to pay all medical expenses.
10
Showing concern and understanding can have a major impact on the severity of any claim.