Reducing Liability Claims – SS5076AE (11 Min.)

Please log in to take the exam.
1
1. If an associate is injured, the first thing you must do is ask them what unsafe action they did to cause the incident.
2
2. Only severe injuries need to be reported to your insurance company.
3
3. Which guest incidents should you investigate and write a report for?
4
4. You should always keep investigating until you identify the root cause.
5
5. The primary purpose of an investigation is to:
6
6. Improper follow up can lead to increased claim costs.
7
7. There may be more than one cause to an incident.
8
8. When investigating an incident, which of the following should you do?
9
9. If it's a guest incident or injury, you should immediately offer to pay all medical expenses.
10
10. Showing concern and understanding can have a major impact on the severity of any claim.