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De-escalation Techniques – SS2213AE (6 Min.)

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1
The most important thing you can do to protect yourself and others in a potentially hostile situation is to DE-ESCALATE the situation before it reaches dangerous levels.
2
What is the primary and most effective de-escalation strategy?
3
Body language that presents a relaxed, calm air can also help de-escalate emotional charged situation.
4
You should stand close to an agitated person to properly convey your points.
5
The earlier you intervene in a hostile situation, the better the outcome
6
Which of these is perhaps the most effective tool in de-escalation?
7
Incidents of workplace violence only need to be reported if both participants are employees.