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Business Email Etiquette – HR103E (19 mins)
to take the exam.
Which of the following has the most impact on how an email may be misinterpreted?
The use of all capital letters
Time of day it is sent
The length of the email
It is important to remember there are appropriate and inappropriate methods for using email in the workplace. Which of the following is an example of an inappropriate method for using email as a form of communication?
Sending an agenda of a scheduled meeting
Providing feedback to an employee who has not successfully completed the tasks required
Requesting an update on the progress of a project or assignment
Email has become an essential tool for remote communication with many benefits. Select which statement below is not a benefit of using email.
Sharing of documents can be done quickly
Email messages can be received by recipients within seconds of being sent
Provides an electronic paper trail for future reference
Communication is limited to only one person at a time
Which statement below is always important to consider before sending an email response in anger?
Use lots of capital letters to emphasize certain words to get across your message
Wait until you can create a calm measured response
The number of people receiving the email