fbpx

Customer Service in Hospitality – SS5069AE (5 mins.)

Please log in to take the exam.
1
Our entire staff is responsible for our guests having an exceptional experience.
2
You should also show good hospitality to fellow team members.
3
What does the 10 in the 10/5 rule stand for?
4
You are not required to wear a presentable uniform if you work as which of the following:
5
Which of the following would be considered a great first impression?
6
If you see a guest approaching the entry doors, elevator, or restaurant/ retail you should always let the guest open their own door and enter before you.
7
When a guest walks in the reception area it is acceptable to be sitting down when greeting them.
8
Instead of telling a guest you are NOT able to do something, you should:
9
What does the 5 in 10/5 stand for?
10
If a guest asks you for directions, you should: