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Security Awareness – Management Training – SS5031AE (22 min.)

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1
If you notice something or someone suspicious on the property, what should you do?
2
The responsibility for proper security is up to Security and Management personnel.
3
Where should housekeepers keep their Master Key for all rooms?
4
If a guest requests a duplicate key for their room, what should you do?
5
As Homeland Security threat levels change, different hotel practices will also change.
6
You should focus on a person’s _______________ to determine if they are suspicious.
7
Guests and employees are allowed in most “back of house” areas.
8
Maintaining our reputation and the trust of our guests requires the participation of everyone on the staff.
9
Which of the following are parts of your security responsibilities?
10
You should never say a guest’s room number out loud where someone else may hear it.