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Pinnacle Custom Video Productions

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Customer Service in Hospitality - SS5069AE (5 mins.)
Description
Customer Service...Hospitality, the two go hand in hand. Customer service is everyone's job at the hotel, not just the Front Desk. This program outlines some do's and dont's of customer service and teaches your associates to make a good impression, regardless of what department they work in.
Fire Extinguisher Training - SS5072AE (5 mins.)
Description
Fire Extinguishers...your first line of defense in the event of a fire. Does everyone on your staff know how to use one and when to use one? This program covers the basics of HOW to properly use a fire extinguisher and WHEN to use it.
Hotel Security: Not On My Watch - SS5070AE (6 mins)
Description
Security...it's a part of your job, no matter what part of the property you work in. The Front Desk, Housekeeping, Engineering, Valet and others have an equal responsibility when it comes to maintaining the security of your facilities. This responsibility is awareness; keeping your eyes open for suspicious activity, knowing what to look for and reporting it when you see it. You can help protect yourself, your co-workers and your guests from tragedy. This video tells you how.
Hotel Security: Not On My Watch - SS5070AS (6 mins) Spanish
Description
Security...it's a part of your job, no matter what part of the property you work in. The Front Desk, Housekeeping, Engineering, Valet and others have an equal responsibility when it comes to maintaining the security of your facilities. This responsibility is awareness; keeping your eyes open for suspicious activity, knowing what to look for and reporting it when you see it. You can help protect yourself, your co-workers and your guests from tragedy. This video tells you how.